A fantastic new opportunity to join a well-established, market-leading, global company who are now expanding into Ireland.
We’re looking for passionate people who share our vision of being the best, have the desire to deliver exceptional service, and somebody who can help us achieve our aspirations of being the market leader in Ireland.
THE ROLE
Job Title – Technical Support
You will be responsible for delivery of all aspects of technical support to both internal and external customers both pre-and post- sales.
You should be an experienced technical support engineer with knowledge of UPS design and installation, and excellent communication skills.
The main duties of the role include:
- Assist the Sales team in pre-sales technical consultation, ensuring client requirements are met through resilient system design
- Where required, attend customer site to assist with fault finding, investigation and resolution
- Prepare technical documentation, drawings, and user documentation (switching procedures, method statements etc) upon client request
- Post-sale technical support via phone and email
- Ensuring the company is operating to the relevant technical safety standards
- Monitoring and management of all product issues, warranty claims or failures
A full job description detailing all duties will be provided upon application
WHAT YOU GET
As well as a competitive renumeration package, we offer:
- 25 days holiday entitlement + bank holidays + 1 extra free day for your birthday
- Company sick pay
- Pension and healthcare options
- Full access to Perkbox reward and recognition platform
ABOUT RIELLO UPS
Riello UPS is a leader in the manufacture of uninterruptible power supplies (UPS) and standby power systems from 400VA to 6.4MVA.
Our award-winning range incorporates 22 solutions powering the smallest desktop PCs through to the latest data centre supercomputers. We protect power for mission-critical businesses leading sectors as diverse as manufacturing, finance, retail, healthcare, IT, and telecommunications.
Riello UPS is renowned throughout the industry for our technical know-how and exceptional customer service.
OUR VALUES
Energy and engagement
We have a passion for the business, where we embrace change and seek continuous improvement in all that we do.
Think customer
We are committed to providing exceptional service by putting customers at the centre of everything we do.
Winning Team
We develop strong team ethics through integrity and personal development, in an environment of mutual respect, encouragement and recognition.
Drive for Results
We drive the business focusing on results through technical excellence, quality, efficiency and sustainability